Barz Casino Privacy Policy

At Barz, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at barz.com. We are operated by White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, VLT1165, Malta. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or continuing to use Barz Casino online.

1. Who We Are

We are White Hat Gaming Limited, the operator behind Barz Casino. We hold a dual licence: one issued by the UK Gambling Commission (account number 52894) for players in the United Kingdom, and one issued by the Malta Gaming Authority (licence reference MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. As a licensed operator, we are legally obligated to handle your personal data responsibly and in compliance with applicable data protection regulations, including the UK GDPR and the EU GDPR where relevant.

2. Information We Collect

When you register and use our services at Barz, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, home address, and phone number
• Username, XIrIdZS7ufV&SS6^, and account preferences
• Copies of identity documents (passport, driving licence, national ID) for KYC verification
• Proof of address (utility bill, bank statement)

2.2 Financial Data

• Payment method details (Visa, Mastercard, Paysafecard, Skrill, Apple Pay)
• Deposit and withdrawal transaction records
• Source of funds documentation when cumulative deposits reach EUR 2,000 or as otherwise required
• Withdrawal processing information and timing data

2.3 Gaming and Behavioural Data

• Game history, bet amounts, wins and losses
• Bonus usage, including welcome offers, free spins, and Drumsticks loyalty points activity
• Session duration, login timestamps, and device information
• Communication records including live chat and email support interactions

2.4 Technical Data

• IP address, browser type, and operating system
• Cookie identifiers and tracking data (see our Cookies section below)
• Referring URLs and navigation patterns on our site

3. How We Use Your Information

Here at Barz Casino, we use the personal data we collect for the following purposes:

• Account management: To create and maintain your account, verify your identity, and manage your Barz casino login and profile settings.
• Legal and regulatory compliance: To fulfil our obligations under UK Gambling Commission and Malta Gaming Authority licensing requirements, including age verification, anti-money laundering (AML) checks, and responsible gambling measures.
• Payment processing: To process your deposits, withdrawals, and refunds securely. We ensure that all transactions are handled through verified payment methods registered in your name.
• Bonus and promotions administration: To apply and track welcome bonuses, Barz casino bonus offers, free spins, promo codes, and our Drumsticks loyalty programme.
• Customer support: To respond to your queries via live chat or email and to resolve complaints. Unresolved disputes may be escalated to eCOGRA, our approved Alternative Dispute Resolution (ADR) provider.
• Personalisation and improvements: To enhance your gaming experience, optimise our platform, and develop new features based on usage patterns.
• Marketing communications: To send you promotional information about our offers, including the Barz casino welcome offer and ongoing promotions — where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Fraud prevention and security: To detect and prevent suspicious activity, unauthorised access, and potential breaches of our Terms and Conditions.

4. Legal Basis for Processing

Our Barz Casino data processing activities are carried out on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions when you register with us.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including gambling licence conditions.
• Legitimate interests: Processing conducted for fraud prevention, security, and service improvement purposes.
• Consent: Where you have given us explicit consent, such as for marketing communications.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our platform to ensure a smooth and secure user experience. Cookies help us remember your preferences, maintain your session, and analyse how our site is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site. By continuing to use Barz, you consent to our use of cookies in accordance with this policy.

6. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

• Group companies and sister brands: As part of the White Hat Gaming group (which includes sister brands such as Dream Vegas, Grand Ivy, and Casimba), we may share certain operational data within the group where necessary.
• Regulatory authorities: We may disclose your data to the UK Gambling Commission, the Malta Gaming Authority, or other competent authorities when required by law.
• Payment processors: Third-party payment providers who process your transactions on our behalf.
• Identity verification services: Third-party KYC and AML compliance providers used to verify your identity and meet regulatory requirements.
• ADR and dispute resolution bodies: eCOGRA, in the event of an unresolved complaint or formal dispute.
• Technology and analytics providers: Service providers who assist us in operating our platform, analysing usage data, and delivering marketing campaigns.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. In most cases, this means we keep your data for a minimum of five years following the closure of your account, in line with anti-money laundering legislation. When your data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Barz Casino UK and globally:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via our Contact Us page or by emailing our support team. We will respond to verified requests within 30 days.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include SSL encryption, secure servers, access controls, and regular security assessments. While we take all reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As a Malta-registered operator serving multiple regulated markets, we may transfer your data to countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that adequate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, to protect your data in accordance with applicable law.

11. Responsible Gambling and Data Use

We use certain personal data to support our responsible gambling obligations. This includes monitoring your gaming behaviour, deposit history, and session activity to identify potential indicators of problem gambling. Where necessary, we may contact you, apply account restrictions, or refer you to responsible gambling resources. This processing is carried out in compliance with our licensing conditions and is fundamental to our commitment to player welfare.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of Barz Casino after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us through the Contact Us page on our website. If you are unsatisfied with our response, you have the right to lodge a complaint with your relevant data protection supervisory authority — the Information Commissioner's Office (ICO) in the UK, or the Office of the Information and Data Protection Commissioner (IDPC) in Malta.